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Pre-Payment Meter Team Manager

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Pre-Payment Meter Team Manager

Job Title: Pre-Payment Meter Team Manager
Contract Type: Permanent
Location: UK
Industry:
Reference: ASP12
Contact Name: Amar Pannu
Contact Email: Amarveer@pangea-resourcing.com
Job Published: March 31, 2016 17:13

Job Description

Key Responsibilities:

  • Manage a team of Pre-Payment Meter advisors, ensuring they are coached and developed to perform of their potential
  • Ensure that quality and customer experience are consistent and to a high standard
  • Working closely with industry flows and processes
  • Maximise opportunities to deepen the Customer relationship
  • Ensuring Quality of Billing and correspondence sent
  • Ensure Cash collections are maximised

Required Experience, Qualifications & Skills:

  • High attention to detail and consistently high quality
  • High academic pedigree demonstrated in results or thorough work in a challenging industry
  • 5 years' experience working with Pre-Payment Meters, preferably in both Gas and Electricity
  • Experience dealing with Quantum/PPMIP and talexus files
  • Ability to communicate effectively across all levels and with all backgrounds
  • Experience in a fast moving department
  • High-degree of self-management and initiative and an aptitude for learning
  • Ability to proactively identify process improvements

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